Our privacy policy explained
1. Introduction
Zambezi Meats (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
Personal Information
When you create an account or place an order, we collect:
- Name and contact information (email, phone number)
- Delivery address
- Payment information (processed securely by our payment providers)
- Order history and preferences
Automatically Collected Information
When you visit our website, we may collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Service Providers: Payment processors, delivery partners, and hosting providers who assist us in operating our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting purposes.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@zambezimeats.com.au
- Phone: +61 422 235 020
- Address: 6/1053 Old Princes Highway, Engadine, NSW 2233
Need help?
Contact us at info@zambezimeats.com or call +61 422 235 020 or +61 426 531 457 for questions related to refunds and returns.